99.99% uptime across 8 hospital systems
Designed and deployed a zero-downtime managed services architecture for a multi-site healthcare provider.
The challenge
A large healthcare provider running 8 hospitals had a patchwork of IT systems, multiple vendors, and no unified monitoring. Incidents were discovered by end users, not the IT team. A ransomware incident in a peer organisation focused leadership attention on operational resilience.
Our approach
We replaced fragmented vendor relationships with a unified managed services model. A single-pane monitoring platform gives visibility across all sites. Runbooks, on-call rotations, and escalation paths were redesigned from scratch.
The solution
A 24/7 NOC with integrated SIEM now monitors all clinical and administrative systems. Patch cycles are automated, tested in staging, and applied within 72 hours of release. Incident response time dropped from hours to minutes.